Refund policy

Our Promise

At Lake Effect Supply Co., we want you to absolutely love your gear — the kind of piece you reach for every time the temperature drops. If something's not right, we'll make it right. No runaround, no excuses. That's not how we do things around here.

We offer refunds for:

• Items that were sent incorrectly
• Damaged or defective products

Refund requests must be made within 30 days of the purchase date.

To request a refund, email us at jwcolligancrafts@gmail.com with your order number and a quick rundown of the issue. We'll take it from there.

This Refund Policy may be updated at any time without prior notice. For the most current version, reach out to jwcolligancrafts@gmail.com.

For best long-term results (read: keeping your gear built-for-winter tough), please follow the washing and care instructions included with your purchase. ❄️